Achieving Customer Context – using AI to deliver more with less

Customer Experience improvements are where the big bucks are going. Are marketers being caught in the dichotomy of needing to do more with less, while feeling stymied by legacy systems and disorientated by the new paradigm of Web 3.0? How do you escape this trap?

How do I use AI to improve Customer Service interactions?

70% of a customer buying journey is dependent on how that customer feels. Over 50% of bad customer experiences are based on back end systems not being able to fulfil customer expectations. So without a major back end overhaul, how can we fix this?